The warranty service covers defects in materials and workmanship. The warranty service covers the repair or replacement of products that are recognized as defective by the technical experts.
To the warranty notification

Please complete the warranty claim form and upload the following documents: Warranty card Proof of purchase Picture of the case or bag Picture of the defect.
To the warranty notification

Pack Easy AG
Aftersales Hasliring 12
6032 Emmen Tel: +41 41 269 80 88
Email: customercare@packeasy.ch

Our partners Germany &Europe
Dolfi 1920 GmbH
Langer Kornweg 34 C
DE-65451 Kelsterbach
Tel: +49 32221852020
Email: info.germany@dolfi1920.de
Website: www.dolfi1920.de

Austria

LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna
Tel: +43 1 813 12 63
Email: info@liz-lederwaren.at
Website: www.liz-lederwaren.at

The sales office of your travel companion will also be happy to take care of your request.for further international repair services, please contact us by e-mail or use our contact form. Report repair

Yes, you can still have the case repaired. The repair is subject to a charge.
Report repair

Repair costs are made up of the material costs, the work involved and the shipping fee (the case can optionally be collected from Emmen). An additional flat rate of CHF 30.00 is charged for third-party brands (more difficult inventory & additional research). Below are some examples of repair prices.

Roll
Replacement of a roll incl. material and return shipment of the luggage to a Swiss address (no PO box):
CHF 45.00 incl. shipping

Handle
Replacement of a handle incl. material and return shipment of the luggage to an address in Switzerland:
CHF 39.00 incl. shipping

Pull linkage
Replacement of a pull linkage incl. material and return shipment of the luggage to an address in Switzerland:
Suitcase size S: CHF 56.00 incl. shipping
Case size M: C CHF 59.00 incl. shipping
Case size L: CHF 61.00 incl. shipping
Case size XL: CHF 63.00 incl. shipping

Lock
Replacement of the TSA lock incl. material and return shipment of the luggage to an address in Switzerland:
CHF 36.00 incl. shipping

Please pack your baggage in a cardboard box or wrap it in foil.
Use household foil (biodegradable if possible) Wrap the luggage including the handle and wheels Provide the packaging with an address label. (Pack Easy, repair service, Hasliring 12, 6032 Emmen LU)
Report repair

No, as we generally guarantee delivery on the next working day, provided the order is received by 12.00 noon, there is no option for even faster delivery.

You can reorder spare parts. Please let us know exactly which spare part you need.
You will find the product information on your warranty card or in the product itself (the serial numbers are located under the inner lining). (no P.O. Box address)
Report repair

Irreparable damage includes, for example, tears or severe creases in the hard shell/fabric or no (more) spare parts are available.