Right of revocation
Service - Returns
Information on exercising the right of withdrawal.
You have the right to cancel this contract/purchase within fourteen days without giving any reason. In principle, you have this right for all goods, but not for goods which are/were manufactured according to your customer specifications or are clearly tailored to your personal needs.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
In the case of a purchase of several goods which you have ordered as part of a single order and which are delivered separately, the period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
In the case of a contract/purchase for the delivery of goods in several partial shipments or pieces, the period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.
In the case of a contract for the regular delivery of goods over a fixed period, the period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.
To exercise your right of withdrawal, you must inform us in writing by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. Please address any revocation to:
PACK EASY AG
Online Customer Service
Hasliring 12
CH-6032 Emmen
Switzerland
E-Mail: customercare@packeasy.ch
Tel: 0041 41 269 80 88 (for questions, the revocation must be submitted in writing in any case)
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract/purchase, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract/purchase. The deadline is met if you send the goods before the period of fourteen days has expired.
If the revocation is not due to a fault of PACK EASY AG (incorrect delivery), the customer is responsible for the return of the goods and any costs incurred as a result.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.
Status: July 2019
You can find more information on the contractual conditions in our GENERAL TERMS AND CONDITIONS.
We are happy to answer any questions you may have.
Phone: +41 41 269 80 88
Email: info@packeasy.ch
FAQS
Which payment methods are accepted?
You can pay by immediate payment, on account, by credit card (Mastercard, VISA), Paypal or TWINT in our online store.
Can I use my credit card without risk?
Your online purchase at Pack Easy takes place under strict security precautions, so you don't have to worry about security. Our servers use advanced SSL (Secure Socket Layer) encryption technology with 256bit technology, which ensures that your transactions are private and protected.
What damage is covered by the Pack Easy warranty?
The warranty service covers defects in materials and workmanship. The warranty service covers the repair or replacement of products that are recognized as defective by the technical experts. To the warranty notification
What do I have to do to submit a warranty claim?
Please complete the warranty claim form and upload the following documents: Warranty card Proof of purchase Picture of the case or bag Picture of the defect. To the warranty notification
Where can I have Pack Easy products repaired? Case service:
Pack Easy AG Aftersales
Hasliring 12
6032 Emmen
Tel: +41 41 269 80 88
Email: customercare@packeasy.ch
Our partners Germany & Europe
Dolfi 1920 GmbH
Langer Kornweg 34 C
DE-65451 Kelsterbach
Tel: +49 32221852020
Email: info.germany@dolfi1920.de
Website: www.dolfi1920.de
Austria
LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna Tel: +43 1 813 12 63
Email: info@liz-lederwaren.at
Website: www.liz-lederwaren.at
The sales office of your travel companion will also be happy to take care of your request. For further international repair services, please contact us by e-mail or via our contact form.
Report repair
Can I have my suitcase repaired even if the defect is not covered by the warranty?
Yes, you can still have the case repaired. The repair is subject to a charge.
Report repair
How much does a repair cost?
Repair costs are made up of the material costs, the work involved and the shipping fee (the case can also be collected from Emmen as an option). An additional flat rate of CHF 30.00 is charged for third-party brands (more difficult inventory & additional research). Below are some examples of repair prices.
Roll
Replacement of a roll incl. material and return shipment of the luggage to a Swiss address (no PO box):
CHF 45.00 incl. shipping
Handle
Replacement of a handle incl. material and return shipment of the item of luggage to an address in Switzerland:
CHF 39.00 incl. shipping
Pull handle
Replacement of a pull handle incl. material and return shipment of the luggage to an address in Switzerland:
Suitcase size S: CHF 56.00 incl. shipping
Suitcase size M: C CHF 59.00 incl. shipping
Suitcase size L: CHF 61.00 incl. shipping
Suitcase size XL: CHF 63.00 incl. shipping
Lock
Replacement of the TSA lock incl. material and return shipment of the luggage by DPD to an address in Switzerland:
CHF 36.00 incl. shipping
How do I send my baggage for repair?
Please pack your item of luggage in a cardboard box or wrap it in foil. Use household foil (biodegradable if possible) Wrap the luggage including the handle and wheels Put an address label on the packaging. (Pack Easy, repair service, Hasliring 12, 6032 Emmen LU) Report repair
Do you also process express shipments?
No, as we generally guarantee delivery on the next working day, provided the order is received by 12.00 noon, there is no option for even faster delivery.
Can I order spare parts?
You can reorder spare parts. Please tell us exactly which spare part you need.
You will find the product information on your warranty card or in the product itself (the serial numbers are located under the inner lining). (no P.O. Box address) Report repair
What can be repaired? What is irreparable damage?
Irreparable damage includes, for example, tears or severe creases in the hard shell/fabric or no (more) spare parts are available.
