FAQ's

You can pay immediately, on account, by credit card (Mastercard, VISA), Paypal or TWINT in our online store.

Your online shopping at PACK EASY is done under strict security measures, so you don't have to worry about security. Our servers use advanced SSL (Secure Socket Layer) encryption technology with 256bit technology, which ensures that your transactions are private and protected.

You can reorder spare parts by telling us exactly which spare part you need. You will find the product information on your warranty card or in the product itself when you open the zipper of the inner lining. Don't forget to tell us your delivery address. Contact form.

Please send us an e-mail with the article number, date of purchase, a copy of the warranty card and a photo of the defect and the entire travel companion to customercare@packeasy.ch. We will then be happy to contact you regarding the next steps.

Detailed information on the warranty is enclosed with your luggage (see warranty card).

SWITZERLAND & OTHER COUNTRIES

PACK EASY AG
Aftersales
Hasliring 12
6032 Emmen
Tel: +41 41 269 80 88
customercare@packeasy.ch

Suitcase clinic

GERMANY & EUROPE

Dolfi 1920 GmbH
Langer Kornweg 34C
DE-65451 Kelsterbach
Tel: +49 69 264 86 44 0
info.germany@dolfi1920.de
www.dolfi1920.de

AUSTRIA

LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna
Tel: +43 1 813 12 63
Fax: +43 1 815 14 12
info@liz-lederwaren.at

Please pack your baggage in a cardboard box or wrap it in foil.

1. Use household foil (biodegradable if possible)
2. Wrap the luggage including the handle and wheels
3. Seal the film with adhesive tape
4. Provide the packaging with an address label

Please check the current regulations of your airline before you travel.