Guarantee
Pack Easy suitcase guarantee -
in the unlikely event of an emergency
Congratulations on choosing a quality product with a Swiss design
2 to 6 year guarantee:
PACK EASY suitcases and luggage are made from high-quality materials and manufactured to high functional and technical standards. The warranty service covers defects in materials and workmanship. The warranty service includes the repair or replacement of products recognized by PACK EASY as defective.
Free warranty extension of one year
for registration
The following damages are excluded:
Accidental damage or normal wear and tear (for transportation damage, contact the carrier), damage caused by direct exposure to extreme heat/cold sources, solvents, acids, improper handling or water intrusion. (If luggage is transported on the roof rack, a water-repellent protective cover is recommended).
In the event of damage, please return the product and warranty certificate to your point of sale or contact us!
Claudia Casanova.
Phone: +41 41 269 80 88
Email: customercare@packeasy.ch
FAQS
Which payment methods are accepted?
You can pay by immediate payment, on account, by credit card (Mastercard, VISA), Paypal or TWINT in our online store.
Can I use my credit card without risk?
Your online purchase at Pack Easy takes place under strict security precautions, so you don't have to worry about security. Our servers use advanced SSL (Secure Socket Layer) encryption technology with 256bit technology, which ensures that your transactions are private and protected.
What damage is covered by the Pack Easy warranty?
The warranty service covers defects in materials and workmanship. The warranty service covers the repair or replacement of products that are recognized as defective by the technical experts. To the warranty notification
What do I have to do to submit a warranty claim?
Please complete the warranty claim form and upload the following documents: Warranty card Proof of purchase Picture of the case or bag Picture of the defect. To the warranty notification
Where can I have Pack Easy products repaired? Case service:
Pack Easy AG Aftersales
Hasliring 12
6032 Emmen
Tel: +41 41 269 80 88
Email: customercare@packeasy.ch
Our partners Germany & Europe
Dolfi 1920 GmbH
Langer Kornweg 34 C
DE-65451 Kelsterbach
Tel: +49 32221852020
Email: info.germany@dolfi1920.de
Website: www.dolfi1920.de
Austria
LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna Tel: +43 1 813 12 63
Email: info@liz-lederwaren.at
Website: www.liz-lederwaren.at
The sales office of your travel companion will also be happy to take care of your request. For further international repair services, please contact us by e-mail or via our contact form.
Report repair
Can I have my suitcase repaired even if the defect is not covered by the warranty?
Yes, you can still have the case repaired. The repair is subject to a charge.
Report repair
How much does a repair cost?
Repair costs are made up of the material costs, the work involved and the shipping fee (the case can also be collected from Emmen as an option). An additional flat rate of CHF 30.00 is charged for third-party brands (more difficult inventory & additional research). Below are some examples of repair prices.
Roll
Replacement of a roll incl. material and return shipment of the luggage to a Swiss address (no PO box):
CHF 45.00 incl. shipping
Handle
Replacement of a handle incl. material and return shipment of the luggage to an address in Switzerland:
CHF 39.00 incl. shipping
Pull linkage
Replacement of a pull linkage incl. material and return shipment of the luggage to an address in Switzerland:
Suitcase size S: CHF 56.00 incl. shipping
Case size M: C CHF 59.00 incl. shipping
Case size L: CHF 61.00 incl. shipping
Case size XL: CHF 63.00 incl. shipping
Lock
Replacement of the TSA lock incl. material and return shipment of the luggage to an address in Switzerland:
CHF 36.00 incl. shipping
How do I send my baggage for repair?
Please pack your baggage in a cardboard box or wrap it in foil. Use household foil (biodegradable if possible) Wrap the luggage including the handle and wheels Provide the packaging with an address label. (Pack Easy, repair service, Hasliring 12, 6032 Emmen LU) Report repair
Do you also process express shipments?
No, as we generally guarantee delivery on the next working day, provided the order is received by 12.00 noon, there is no option for even faster delivery.
Can I order spare parts?
You can reorder spare parts. Please let us know exactly which spare part you need.
You will find the product information on your warranty card or in the product itself (the serial numbers are located under the inner lining). (no P.O. Box address) Report repair
What can be repaired? What is irreparable damage?
Irreparable damage includes, for example, tears or severe creases in the hard shell/fabric or no (more) spare parts are available.
